ecoTekk Refund Policy

 

ecoTekk Cancellation and Refund Policy

Contact ecoTekk by email to make cancellations and confirm by phone. Enquiries can be made by phone.

Cancellation by Client

  1. Clients may cancel their hire/tour up to three days (72 hours) prior to their hire/tour date and receive a full refund;
  2.  Within the three days (72 hours) your hire/tour may be rescheduled if dates are available, the client may obtain a credit for future date, or a 75% refund can be chosen;
  3. 24hr No refund. Cancellation within 24 hours before booking time, the client may reschedule (if desired booking time is available) or take a credit for future date;
  4. No-shows will be charged full price and there will be no refund or other compensation offered.

Alcohol and Drugs

  1. Under Queensland law the bicycle rider aged 18yrs+ must be below 0.05 (general alcohol limit) to ride on roads or public lands. Persons under 18 yrs of age cannot drink Alcohol in Queensland in public.
  2. Drugs, riding under the influence of drugs is dangerous just like drink driving you can be pulled over by Queensland police officers for a random roadside test to detect any presence of Alcohol or drugs. Infringement notice are issued and dealt with as per normal drink driving process fines up to $7833 can apply; 
  3. Please note that anyone considered by ecoTekk staff to be intoxicated or adversely affected by drugs, will not be permitted to participate in any hires/tours.  No refunds or other reparations will be made under these conditions.

Cancellation by ecoTekk

  1. Unless weather conditions represent a threat to safety and wellbeing, we will endeavour to proceed with the hire/tour as booked. If you choose to cancel your hire/tour due to weather conditions, the above client cancellation policy will apply;
  2. In the event of a ‘Natural Disaster’ (e.g. flood, fire, cyclone etc) and your hire/tour is unable to proceed no refund applies. We strongly recommend Travel Insurance to cover these situations;
  3. ecoTekk reserves the right to suspend operations indefinitely due to events beyond our control. In this case activities will be resumed as soon as conditions safely allow;
  4. ecoTekk reserves the right to cancel or alter any hire bookings, tour dates and/or tour times. In these cases, you will be informed as soon as possible, and every effort will be made to reschedule your activity at the earliest possible time that is convenient. A full refund may apply should the client be unable to reschedule.

Q?

How can I be safer around pedestrians

A.

The Queensland Government has a good page on this: https://www.tmr.qld.gov.au/Travel-and-transport/Cycling/Cycling-safety/Tips

Q?

Can I ride barefoot

A.

No. Under the conditions of hire of our E-Bike you are required to wear closed-in shoes at all times.

Q?

Do I need to wear a Bicycle helmet

A.

Yes, under Queensland Laws you must wear a Australian Standard (AS) approved bicycle  AS 2063 or AS/NZS 2063 helmet. ecoTekk supplies these helmets while you are hiring one of our E-Bikes. Or, you are free to BYO Australian Standard (AS) approved helmet.

Q?

How do I use Roundabouts

A.

Multi-lane roundabouts

At multi-lane roundabouts, motor vehicle drivers who want to turn right must enter the roundabout and turn from the right lane (unless signs or road markings indicate otherwise). However, when you are riding a bicycle, you may enter the roundabout and turn right from the left or right lane.

Diagram indicating the path a cyclist can take while turning right from the left lane of a roundabout

The bicycle rider must give way to the red car that is exiting the roundabout. The driver of the blue car must give way to the bicycle rider ahead of them before exiting the roundabout.

It is important that all road users maintain a safe distance behind the vehicle in front to be able to stop safely, if necessary, to avoid a collision. If you choose to turn right from the left lane, you must give way to any motor vehicle that wants to leave the roundabout. If you are already on the roundabout and a motor vehicle is entering they should give way to you.

Roundabouts with only 1 marked lane

In a single-lane roundabout you can choose to take up the whole lane like other road users.

Q?

Can I ride my bicycle and use my mobile (cell) phone

A.

To keep yourself and other road users safe your full attention is needed when riding. Using a mobile phone held in your hand when riding a bicycle is illegal—even if you're stopped in traffic. This means you can't:

  • hold the phone next to or near your ear with your hand
  • write, send or read a text message
  • turn your phone on or off
  • operate any other function on your phone.

To use your mobile phone you must stop and dismount the bicycle.

Q?

How do I do hook turns or right-hand turns with bike lane marked

A.

You can turn right at an intersection using a hook turn. The way you should do this depends on whether or not the intersection has traffic lights.

If the intersection has no traffic lights, you should: 

  1. keep to the far left side of the road and move forward through the intersection
  2. pause and give way to motorists moving through the intersection
  3. when the road is clear, move forward across the road.

If the intersection has traffic lights, you should:

  1. move forward through the intersection from the bicycle lane on a green light
  2. stop in the box or in a safe area in the opposite corner, and turn your bicycle to the right (in the direction of the marked arrow). If there is no line marking for hook turns, you should stop where you are clear of traffic. You will now be facing a red light
  3. when the light turns green, move forward through the intersection.

Some intersections will have line markings for you to use for hook turns.

A hook turn storage box is an area marked on the road within an intersection. It shows you where to wait if you are performing a hook turn.

Q?

How do I do hook turns or right-hand turns with no bike lane

A.

You can turn right at an intersection using a hook turn. The way you should do this depends on whether or not the intersection has traffic lights.

If the intersection has no traffic lights, you should: 

  1. keep to the far left side of the road and move forward through the intersection
  2. pause and give way to motorists moving through the intersection
  3. when the road is clear, move forward across the road.

If the intersection has traffic lights, you should:

  1. move forward through the intersection from the bicycle lane on a green light
  2. stop in the box or in a safe area in the opposite corner, and turn your bicycle to the right (in the direction of the marked arrow). If there is no line marking for hook turns, you should stop where you are clear of traffic. You will now be facing a red light
  3. when the light turns green, move forward through the intersection.

Some intersections will have line markings for you to use for hook turns. See hook turns or right-hand turns with bike lane.

Q?

What can happen if I break the bicycle laws

A.

Breaking the bicycle laws in Queensland can result in a fine of between $78 to $1040+. These fines also apply to children breaking the law, with the responsible adult liable for the payment of fines incurred.

For a more comprehensive of current fines and penalties for breaking bicycle laws in Queensland visit Queensland Government Bicycle riding rules and fines at https://www.qld.gov.au/transport/safety/fines/cycling

Q?

What are the basic bicycle riding rules

A.

  1. Keep at two hands on handlebars unless giving signals.
  2. Have one leg on each side of the seat.
  3. Face forward.
  4. To signal RIGHT-TURN, extend arm out horizontally with hand open, palm facing forward. To signal STOP, raise arm with elbow bent at right angle and hand up with palm facing forward.
  5. One person per bike unless the bike is designed as a tandem bike.
  6. Keep two meters from the back of a vehicle when following.
  7. DO NOT ride into the path of a driver or pedestrian.
  8. Keep left at all times.
  9. Do not overtake another vehicle on the left if that vehicle is indicating and turning left.
  10. Do not ride more than two abreast.
  11. If riding beside another rider, ride no more than 1.5m apart.

For a more comprehensive list of rules go to https://www.qld.gov.au/transport/safety/rules/wheeled-devices/bicycle

Q?

What do I do about a NO bicycle zone

A.

NO Bicycle zone

  • You must dismount and walk your bike

DO NOT RIDE IN PUBLIC SQUARES, WALK YOUR BIKE.

Q?

What do I do in public squares

A.

A public square is a NO Bicycle zone.

  • You must dismount and walk your bike

DO NOT RIDE IN PUBLIC SQUARES, WALK YOUR BIKE.

Q?

What do I do when I ride on a road with no bicycle lane

A.

  1. You must follow all road rules
  2. You are sharing the road with other vehicles
  3. Single file in traffic
  4. Keep as far left as possible
  5. Follow speed limits
  6. Maximum two abreast when no other traffic present

Q?

What do I do on a road with bicycle lanes

A.

  1. You must follow all road rules
  2. You are sharing the road with other vehicles
  3. Single file in traffic
  4. Keep as far left as possible
  5. Follow speed limits
  6. Maximum two abreast when no other traffic present

Q?

What are bicycle only bikeways

A.

  1. For bicycles only
  2. You can use any speed to a maximum 37km/hr

Q?

How do I use separate bike pathways

A.

  1. Cyclists use the side of the pathway indicated by the sign
  2. Cyclists max speed 30km/hr or as sign posted

Q?

What are shared pathways and how do I use them

A.

  1. Keep left, ring bell to warn pedestrians of your moving past them
  2. Cyclists give way to people, slow down
  3. Cyclist maximum speed 20km/hr or as sign posted